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Help and Frequently Asked Questions



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Why can't I see the interactive planetarium?

The interactive planetarium relies on the Java runtime library which must be installed on your machine. Please check to see if Java is installed on your machine by clicking on the following link: http://www.java.com/en/download/installed.jsp. At the destination page, you should press the "Verify Java Version" button to ensure you have the recommended version installed on your machine.

You can also follow this link: http://www.java.com/en/download/index.jsp. When you get to the destination page, press the "Free Java Download" button.

Why am I having trouble displaying the IAS news bulletins?

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Carefully review what is being downloaded at this site as Adobe often offers add-on (optional) programs that are not necessary to the function of the Adobe Reader program. For best performance, we suggest that you do install the recommended browser extension.

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Images by Hubble Space Telescope